Terms & Conditions

  1. A contract will be binding between Auto Correct and the customer upon the booking of the vehicle.
  2. All goods/services must be paid for in full upon completion before the vehicle is released unless the customer has agreed account terms prior to work commencing.
  3. Any vehicles not collected within 5 working days of completion will be charged storage at £15 per day starting from the day of completion.
  4. All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services.
  5. The Company shall have a general lien on all of the Customer’s vehicles and all of their contents for all monies owing to the Company by the Customer on any account whatsoever. The Company shall be entitled to storage charges during any period in which the vehicle is retained by virtue of the lien.
  6. If the Customer’s indebtedness to the Company is not satisfied within three months from the date of the first invoice to the Customer (or three months past the agreed credit terms if an account is held), the Company may without notice sell any vehicle owned by the Customer and/or the contents thereof by public auction or private treaty. The net proceeds of the sale shall be applied towards the satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand.
  7. If you place an order via the phone or internet you warrant that you are legally capable of entering into a contract of sale and you are at least 18 years old and reside in the UK.
  8. Auto Correct will provide details of the cost of each vehicle service/repair and the work required before the work is carried out. All work and costs, including additional work must be approved by the customer before any work is carried out.
  9. Estimates are valid for 14 days from the date given.
  10. Auto Correct will not fit any parts supplied by the customer and reserve the right to refuse to carry out any work we see as unfit.
  11. If the work cannot be completed within the time agreed due to circumstances beyond Auto Correct’s control, an advisor will contact the customer and inform them accordingly – this may sometimes be due to parts not being delivered or the work required may take longer to complete.
  12. All additional work is subject to VAT as required by law.
  13. All parts used will adhere to the manufacturers service schedule and warranty and will be of “original equipment” (OE) standard – ensuring all warranties are validated where required.
  14. Any old parts which have been replaced are available for inspection on request.
  15. Auto Correct does not accept any liability for any damage or losses suffered by the Customer from the storage vehicles at the garage.
  16. The customer has the right to cancel work at any time, as long as any of the agreed work to date has been paid for up to the point of cancellation.
  17. Insurance on a courtesy or replacement vehicle provided by Auto Correct will normally be covered by the garage’s insurance providing the driver has a full uk driving licence, a maximum of 6 points and is over the age of 22. In the event of a claim on the insurance, the customer will be liable to pay the amount of the excess on the insurance. A valeting charge of £50 will apply if any courtesy or replacement vehicle is returned in an unsatisfactory condition. The customer must adhere to the terms and conditions of the said policy put in place by the garage.
  18. Auto-correct will not be responsible or liable for any unforeseeable losses; losses that were not caused by Auto Correct employees, agents or representatives’ negligence or for any business losses. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description.
  19. Auto-correct will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items.
  20. Auto Correct will not be liable for any damage or delay in the services provided if the reasons are down to “an act of God”, “industrial action such as strikes”, “government disputes” or factors to be deemed out of control of Auto Correct.
  21. Health & Safety laws will apply where applicable when each customer’s vehicle is serviced or repaired.
  22. Auto Correct will endeavour to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, Auto Correct will notify the customer accordingly.

 

THESE TERMS AND CONDITIONS, AND THE GUARANTEE TERMS CONTAINED IN THEM, DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MIS-DESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY AUTO CORRECT LEDBURY IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK.

 

FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST WITH INFORMATION REQUIRED BY THE CONSUMER PROTECTION ACT.

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